Windsor Decal ™

1. Overview

At Windsor Decal ™, we are committed to ensuring your satisfaction with every purchase. Please review our Returns and Refunds Policy below to understand the process for returns, exchanges, and refunds.

2. Eligibility for Returns

2.1 General Conditions:

• All decals are non-refundable unless there is an error in the cut or manufacturing.
• Returns must be initiated within 30 days of the original purchase date.
• Items must be in their original, unused condition, and in the original packaging.
• Personalized or custom items are non-returnable unless there is a manufacturing error.

2.2 Non-Returnable Items:

• Decals that are not defective or incorrect.
• Custom or personalized vinyl decals.
• Clearance or sale items (unless defective).

3. Return Process

3.1 Initiating a Return:
To request a return due to a manufacturing error, please contact us at support@windsordecal.com with your order number, a description of the issue, and any relevant photos. We will provide instructions on how to proceed.

3.2 Return Shipping:

• For defective or incorrect items, we will cover the cost of return shipping.
• Customers are responsible for the cost of return shipping for all other returns, and we recommend using a trackable shipping service or purchasing shipping insurance. Windsor Decal ™ is not responsible for items lost or damaged during return shipping.

3.3 Inspection and Approval:
Once we receive your returned item, it will be inspected. If the item is found to have a manufacturing error, we will process a replacement or refund within 5 business days.

4. Refunds

4.1 Refund Process:

• Refunds are only issued if there is a manufacturing error or defect.
• Refunds will be issued to the original payment method.
• Shipping costs are non-refundable except in cases where the item is defective or incorrect.
• You will receive a confirmation email once your refund has been processed.

4.2 Processing Time:

• Refunds for returned items typically take 5-10 business days to process, depending on your financial institution.

5. Exchanges

5.1 Exchange Process:

• Exchanges are only available for items that have manufacturing errors.
• To initiate an exchange, please contact us at support@windsordecal.com with details of the issue.
• Exchanges are subject to product availability. If the item you wish to exchange for is not available, a refund will be issued instead.

6. Defective or Incorrect Items

6.1 Reporting Issues:
If you receive a defective or incorrect item, please contact us within 7 days of receipt with your order number and a description of the issue. We will arrange for a replacement or refund if a manufacturing error is confirmed.

6.2 Return Shipping for Defective Items:
We will cover the return shipping costs for defective or incorrect items. Instructions for returning the item and obtaining a replacement or refund will be provided.

7. Address Changes

If you need to change your shipping address for a return, please contact us immediately. Address changes can only be accommodated if the return has not yet been processed.

8. Contact Us

For any questions or concerns regarding returns and refunds, please contact us:

Windsor Decal ™
Email: support@windsordecal.com
Location: Windsor, Ontario, Canada

Last Updated: September 2, 2024